Computer Maintenance Agreement

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Similar to insurance, a computer maintenance agreement keeps your network and devices "worry free" of downtime. This is a proactive solution that keeps all your hardware on the latest patches and updates. Being reactive and calling when a problem occurs can cost more to repair, not to mention the downtime it takes to get someone to your location.

Remote Management

After the initial evaluation and configuration of your systems, almost 100% of the maintenance on your network is done remotely. This gives you the benefits of a full-time IT staff at a fraction of the cost. Complete remote assistance is also available for your users whether on a PC, Mac, or any other system.

Extend Performance

Routine maintenance not only enhances performance, it extends the life of your equipment by keeping it in top operating condition. Scheduled analysis and maintenance is necessary to keep any system free of preventable attacks by applying new updates and patch fixes.

Fixed Monthly Costs

Most reliable IT professionals exceed $100 per hour on general server support. This doesn't include trip fees, out-of-hour costs, or emergency rates. With a fixed monthly cost, budgeting for IT is easy and eliminates surprises.
Computer Maintenance Service Silver Gold Platinum Non-Profit
Network Evaluation
 Free Free Free Free
Network Diagram
 Free Free Free Free
Cost per Month
 $200 $250 $300 $150
Computer Cost per Month
 $20 $25 $30 $15
Phone and Email Support
 $65/hr $45/hr Tick $45/hr
Remote Assistance
 $45/hr 5 hrs/mo 10 hrs/mo $25/hr
Onsite Support
 $95/hr $85/hr $75/hr $55/hr
Response Time
 24/hrs 8/hrs 4/hrs 48/hrs
Remote Server Management
 Tick Tick Tick Tick
Log File Management
 Tick Tick Tick Tick
User Account Management
   Tick Tick  
Printer Management
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Group Policy Administration
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Anti-Virus Management
 Tick Tick Tick Tick
Server Patch Management
 Tick Tick Tick Tick
Firewall Configuration
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VPN Configuration
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Wireless Access Configuration
     Tick  
Disaster Recovery Planning
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Email Configuration
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* Costs based on 12 month contract
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