Technology Blog

Widgets

Archive for the ‘BlackBerry’ Category

Avaya VM Pro Nights Fallback Different Greeting

You might need to have a greeting for the “main” route and one for the “nights” mode. VM Pro doesn’t really operate as you might intuitively think with the help documentation. You would think that the Night Fallback Group would go directly into that auto-attendant, but it doesn’t. So how do you do it?

First, you need to create two groups. The first group can be called Main and the second will be Nights. Next, make a new short code *800 where Feature: VM Collect and Telephone Number: #Nights. You will also create a virtual user called NightUser. A virtual user is nothing more than a user with no extension. Make this virtual user unconditional forward to *800 (the new short code).

For the Main group:

1. Make sure queuing if off
2. Make sure voicemail is on
3. The ring mode should be collective
4. Fallback for the night service will be the Nights group
5. Add your users that should ring in the office

For the Nights group:

1. Make sure queuing is off
2. Make sure vm is on
3. Ring mode has to be sequential
4. for all fallback groups
5. Add ONLY NightUser to this user list

Now, you can build 2 different auto-attendants. One for Main and one for Nights.

Facebook Options Greyed out on BlackBerry

First, you need to have access to your BlackBerry Enterprise Server…or be friends with the IT department. This is a cool feature to have if you use Facebook like I do. All the pictures, phone numbers, and events will have access to your phone. If you don’t like what it does, you always have the option to turn it back off.

The directions are so spread out across multiple BlackBerry forums and BlackBerry’s actual website. I thought I would make one nice set of instructions here.

1. Grab the “Value Added” IT Policy here. At the bottom of the article is a link to a zip file that you will need to download the the BES server. Obviously, extract the contents.

2. Open BES Manager. On the left, highlight BlackBerry Domain then click Global tab. Next, along the right, expand Service Control and Customization. Click the Import IT Policy Definitions link. Navigate and find the XML document you extracted in #1 above.

3. Considering you only have 1 default IT Policy, it’s now time to modify it. While still on the Global tab in BES Manager, click Edit Properties in the tasks menu on the right. A new window will pop up. Now click IT Policy on the left and double-click IT Policies on the right. You will see your default policy listed, double-click it. Scroll down until you see RIM Value Added Applications. Find Disable organizer data access for social networking applications and set it to false.

4. For good measure, restart the Microsoft Exchange System Attendant service, which will also restart all the BB services.

Give your BB about 15 minutes and the Facebook options will no longer be grey. Now you don’t have to remember calendar events or anyone’s birthday; your BlackBerry will do it for you! For corporate setup, click on Chicago IT Consulting Company.

Upgrade BlackBerry Device OS Software

This might sound a little intimidation but is actually painless.

1. Download (and install) the latest BlackBerry Desktop Manager Software:
http://na.blackberry.com/eng/services/desktop/

2. Download the latest device OS (save to your desktop):
https://www.blackberry.com/hhupgrade/

3. Close Desktop Manager, if it’s open, and launch the download from #2 above.

4. Connect your Phone with the USB cable.

5. After that installer runs, it should open Desktop Manager and you will see a button “update now”.

Installation time: (about 30-50 minutes).

**Not responsible for your data.
If your device gets “nuked”, this is a great link:
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry

© ZADRO Solutions, Inc. All Rights Reserved. Disclaimer | Privacy Policy
RSS Facebook Digg Delicious Stumble Upon Twitter