Here’s a quick how-to on getting your Avaya VM Pro to use your Exchange server over SMTP. It’s actually pretty simple, but the settings are in 3 different areas:

1. Go into Manager and add an email address for the user. I would choose the “alert” option as WAV files can get pretty big fast, and telling your users to manage their emails is almost useless. People will want to save their VMs.

2. Go on the VM Pro server and go to Control Panel. You will see an icon for VM Pro. Open it up and click “cancel” on the user account. Click on the SMTP tab and put in the FQDN of your exchange server. This assumes you set VM Pro correctly and you have the appropriate forward lookup DNS zone.

3. Go to the VM Pro client and go to the general preferences. By default, VM Pro is setup to use MAPI. Here you can change it to SMTP. Don’t forget to “change and make live”.

Finally, restart both VM Pro services.

Enjoy!